Reference

How or14344 Handles Your Personal Data

Our privacy policy sets out exactly what data we collect when you open an account, how we store it securely, and the choices you have over it at…

Transparent data practicesIndia-region applicabilitySecure account storageUPI & Paytm data handlingYour right to access or delete
or14344 How or14344 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to request a copy of the data we hold on your account, or need to flag a…

Privacy Email Send a written privacy request to our dedicated address and receive a confirmation within…
Live Chat Our support chat is available for privacy queries during standard hours.
Help Centre Form Submit a formal data request through the account help form under Privacy Settings.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are the two principles that shape every data decision we make on this platform.

Encryption in Transit and at Rest

All data transmitted between your device and our servers is protected with TLS encryption. Stored records — including payment references tied to Paytm and PhonePe — are encrypted at rest using current industry standards, reducing exposure in the event of any infrastructure incident.

Cookie Policy and Consent

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can manage cookie preferences through the consent tool shown on your first visit. Withdrawing consent for non-essential cookies does not affect your ability to access your account.

Account Security Controls

Your account is protected by password authentication and, where available, two-step verification. We monitor for unusual login activity and will notify you by email if access is attempted from an unrecognised device or location, giving you the chance to act immediately.

Data Retention Schedule

We retain active account data for as long as your account remains open. When an account is closed, we hold only what applicable Indian law requires for the mandatory statutory period, after which records are permanently deleted from our systems.

Third-Party Data Sharing

We share data with third parties only where it is necessary to process a transaction — for example, passing a UPI reference to a payment processor — or where we are legally required to do so. We do not share data for advertising or profiling purposes outside our platform.

Your Right to Request Changes

You may request a full copy of your data, ask us to correct inaccurate details, or request deletion of your account record at any time. Submit requests through the privacy email or the help form; we complete data access requests within 30 days of verified identity confirmation.

Frequently Asked Questions About This Policy

Below are the questions we receive most often about how or14344 manages personal data. If your question is not covered here, our privacy contact channels are open and we will respond with a specific answer rather than a template reply.

We collect your name, email address, phone number and date of birth at registration. When you make a deposit or withdrawal via UPI, Paytm or PhonePe, we also store the payment reference identifiers needed to process and reconcile that transaction.

Send a request to our privacy email or submit the help centre form under Privacy Settings. Select the 'data access' category, verify your identity, and we will provide a structured export of your account data within 30 days of confirming your request.

Yes. You may request deletion at any time through the same privacy contact channels. We will erase your data subject to any statutory retention obligations required by applicable Indian law, and we will confirm in writing once the deletion is complete.

No. We do not sell or rent your personal data to advertisers, data brokers or any third party for commercial profiling purposes. Data is shared only with payment processors handling your UPI or PhonePe transactions, or when required by law.

Closed account records are held for the minimum period required by applicable Indian financial and regulatory law. Once that statutory period expires, your data is permanently deleted from our production and backup systems and cannot be recovered.

We use essential session cookies required for account login and non-essential analytics cookies. You can accept or decline non-essential cookies through the consent tool on your first visit. Declining analytics cookies does not restrict access to any part of your account.

Contact our privacy team directly via the dedicated privacy email or the help centre form. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority under applicable Indian law and available where local law permits.